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Terms & Conditions

Terms & Conditions

Better Equipped Educational Supplies Ltd.  are committed to delivering products and service to the 100% satisfaction of their customers. To that end, the following terms and conditions apply:

Prices and Payment

All prices are in £ sterling and exclude UK VAT. Better Equipped Educational Supplies Ltd are required to add VAT (currently at 20%) to the cost of all goods bought by UK customers.

Delivery charges are not included in the prices quoted.

We accept payment by most major credit and debit cards. Credit Card payment or Paypal payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.

We regularly monitor competitor and market place prices and we try to ensure we are the cheapest in the market (for like products).

Prices are reviewed and updated on a regular basis and may change without prior notice. If in the unlikely event there is a pricing mistake in one of our catalogues, promotional brochures or on-line, relevant to a product you are trying to buy, we will inform you as soon as possible. You will then have the choice to confirm or withdraw your order.

Satisfaction Guarantee

Returns policy

If you are not 100% happy with any product bought from us, you can return it to us in its original condition within one month of purchase, for a full refund or exchange. The refund will be made within one month of receiving the returned goods. The goods must be returned in their original condition. Returning the goods is at your own expense and postage is non-refundable. If items or packaging have been used or damaged, we reserve the right to apply a repair or depreciation fee which will be deducted from any refund. Goods which have been ordered in error or goods that the customer no longer needs are subject to a 20% restocking charge and are to be returned at the customers expense.

One year warranty.

If any of our products are found to be faulty within one year of purchase, we will either repair or replace it at no cost to you. If we ask you to return the product to us, we will refund you the cost of sending the product back to us.

Delivery

We mainly deliver within the UK, NI, Eire, Isle of Man, Isle of Wight, Scottish Highlands and Islands, Channel Islands and the Scilly Isles. We cannot guarantee delivery times but we aim to deliver within 1-2 working days. We also offer an Express next day delivery for UK Mainland orders received by 12pm (depending on availability).

Please contact us to discuss any International delivery requirements.

Delivery Costs

FREE DELIVERY for all UK mainland (including N. Ireland), Eire and Scottish Islands and Islands orders over £75.00 +VAT;

£6.49 delivery charge for all UK mainland (including N. Ireland) orders under £75.00 (not including VAT);

 £7.49 delivery charge for all Eire, Scottish Highlands and Islands orders under £75.00 (not including VAT);

Express (not timed) next day (exc weekends) delivery to UK Mainland addresses is £7.99 for orders received before 12pm (depending on availability).

Isle of Man, Channel Islands, Scilly Isles - FREE DELIVERY for all orders over £500+VAT. £24.99 delivery charge for all orders under £500+VAT.

No delivery surcharges for our "Pure" Chemicals range for UK mainland delivery destinations.

Please note that a delivery surcharge of £25.00 per order applies to ALL chemicals,where a UN Number applies, that are ordered from customers who want delivery to the Scottish Highlands and Non UK Mainland locations such as Northern Ireland, The Isle of Man, Isle of Wight, Channel Islands, Shetland Islands and The Scilly Isles. This list is not exhaustive.

This charge is for the Dangerous Goods Notice and is in addition to the normal delivery charge.

For International deliveries, please contact us prior to placing any order to discuss any additional delivery charges.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you complete the checkout process we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you.

Cancellation

If you wish to cancel your order please contact us as soon as possible. We will do our best to stop the order before packing and despatch and if successful you will receive a full refund / or payment will not be collected. If the product has already been dispatched then you will have to return the goods in their original condition to obtain a full refund.

Customer Service

We welcome all feedback on our products and service, you can e-mail, write, telephone or fax us with your comments. Our normal office hours are 9am - 5.00pm Monday - Friday

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

Free Gift with On-Line Purchases Offer

Each and every order placed on our webshop www.betterequipped.co.uk is eligable to recieve a free gift but in order to receive this free item you must add it to your basket prior to checkout. The cost of the free gift will automatically be deducted from your total order value so you will not be charged for this free gift. Please note if you do not add the free gift to your basket it will not be shown on your order slip and so would not be picked and packed; therefore we will only send a free gift (customers will only qualify for the free gift) if this item has been added to your basket prior to checkout.

Anti-Bribary Policy

ANTI-BRIBERY POLICY (Updated 10/06/2015)

1. Purpose

The purpose of this policy is to establish controls to ensure compliance with all applicable anti-bribery and corruption regulations, and to ensure that the Company’s business is conducted in a socially responsible manner.

2. Policy statement

Bribery is the offering, promising, giving, accepting or soliciting of an advantage as an inducement for action which is illegal or a breach of trust. A bribe is an inducement or reward offered, promised or provided in order to gain any commercial, contractual, regulatory or personal advantage. It is our policy to conduct all of our business in an honest and ethical manner. We take a zero tolerance approach to bribery and corruption. We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery. We will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate. However, we remain bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad.

Bribery and corruption are punishable for individuals by up to ten years' imprisonment and a fine. If we are found to have taken part in corruption, we could face an unlimited fine, be excluded from tendering for public contracts and face damage to our reputation. We therefore take our legal responsibilities very seriously.

3. Scope

3.1 Who is covered by the policy?

In this policy, third party means any individual or organisation you come into contact with during the course of your work for us, and includes actual and potential clients, customers, suppliers, distributors, business contacts, agents, advisers, and government and public bodies, including their advisors, representatives and officials, politicians and political parties. This policy applies to all individuals working at all levels and grades, including senior managers, officers, directors, employees (whether permanent, fixed-term or temporary), consultants, contractors, trainees, seconded staff, homeworkers, casual workers and agency staff, volunteers, interns, agents, sponsors, or any other person associated with us, or any of our subsidiaries or their employees, wherever located (collectively referred to as employees in this policy).

This policy covers:

• Bribes;

• Gifts and hospitality;

• Training and communication;

• Who is responsible for the policy?

3.2 Bribes

Employees must not engage in any form of bribery, either directly or through any third party (such as an agent or distributor). Specifically, employees must not bribe a foreign public official anywhere in the world.

3.3 Gifts and hospitality

Employees must not offer or give any gift or hospitality:

• which could be regarded as illegal or improper, or which violates the recipient’s policies; or

• to any public employee or government officials or representatives, or politicians or political parties;

4. Training and communication

Training on this policy forms part of the induction process for all new employees. All existing employees will receive regular, relevant training on how to implement and adhere to this policy.

Our zero-tolerance approach to bribery and corruption must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and as appropriate thereafter.

5. Who is responsible for the policy?

The board of directors has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it. Management at all levels are responsible for ensuring those reporting to them are made aware of and understand this policy and are given adequate and regular training on it. This policy does not form part of any employee's contract of employment and it may be amended at any time.