Terms & Conditions
Better Equipped Educational Supplies Ltd. are committed to delivering products and service to the 100% satisfaction of their customers. To that end, the following terms and conditions apply:
Prices and Payment
All prices are in £ sterling and exclude UK VAT. Better Equipped Educational Supplies Ltd are required to add VAT (currently at 20%) to the cost of all goods bought by UK customers.
Delivery charges are not included in the prices quoted.
We accept payment by most major credit and debit cards. Credit Card payment or Paypal payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.
We regularly monitor competitor and market place prices and we try to ensure we are the cheapest in the market (for like products).
Prices are reviewed and updated on a regular basis and may change without prior notice. If in the unlikely event there is a pricing mistake in one of our catalogs, promotional brochures or on-line, relevant to a product you are trying to buy, we will inform you as soon as possible. You will then have the choice to confirm or withdraw your order.
Returns & Breakages policy
All breakages, discrepancies or issues must be reported within 2 weeks of delivery. If you are not 100% happy with any product bought from us, you can return it to us in its original condition within two weeks of purchase, for a full refund or exchange. The refund will be made within two weeks of receiving the returned goods. The goods must be returned in their original condition. Returning the goods is at your own expense and postage is non-refundable. If items or packaging have been used or damaged, we reserve the right to apply a repair or depreciation fee which will be deducted from any refund. Goods which have been ordered in error or goods that the customer no longer needs are subject to a 10% restocking charge and are to be returned at the customers expense. For 'Bulk goods', 'made to order' goods or goods where the manufacturer charges a restocking fee in excess of the value of 10% of the sale price, we reserve the right to pass on the full value of the manufacturers restocking cost.
One year warranty.
If any of our products are found to be faulty within one year of purchase, we will either repair or replace it at no cost to you. If we ask you to return the product to us, we will refund you the cost of sending the product back to us.
We mainly deliver within the UK, NI, Eire, Isle of Man, Isle of Wight, Scottish Highlands and Islands, Channel Islands and the Scilly Isles. We cannot guarantee delivery times but we aim to deliver within 1-2 working days. We also offer an Express next day delivery for UK Mainland orders received by 2pm Monday to Friday (excluding bank holidays and depending on availability).
Please contact us to discuss any International delivery requirements.
FREE DELIVERY for all UK mainland (including N. Ireland), Scottish Islands and Islands orders over £50.00 +VAT when placing an order on-line or for orders over £75.00 +VAT when placing an order by phone, fax, email or post.
£6.99 delivery charge for all UK mainland orders under £50.00 (not including VAT);
£7.49 delivery charge for all Northern Ireland, Scottish Highlands and Islands orders under £75.00 (not including VAT);
Express (not timed) next day (exc weekends and bank holidays) delivery to UK Mainland addresses is £7.99 for orders received before 2pm (depending on availability).
Isle of Man, Channel Islands, Scilly Isles - FREE DELIVERY for all orders over £150+VAT. £10.00 delivery charge for all orders under £150+VAT.
Eire - FREE DELIVERY for all orders over £150+VAT. £8.29 delivery charge for all orders under £150+VAT.
No delivery surcharges for our Chemicals range for UK mainland delivery destinations. We will also deliver Hazardous Chemicals (i.e. those with UN numbers) to Northern Ireland, Scottish Highlands, The Isle of Man, Isle of Wight, Channel Islands, Shetland Islands and The Scilly Isles delivery destinations with FREE Dangerous Goods Notes provided.
For International deliveries, please contact us prior to placing any order to discuss any additional delivery charges.
All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you complete the checkout process we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you.
If you wish to cancel your order please contact us as soon as possible. We will do our best to stop the order before packing and despatch and if successful you will receive a full refund / or payment will not be collected. If the product has already been dispatched then you will have to return the goods in their original condition to obtain a full refund.
We welcome all feedback on our products and service, you can e-mail, write, telephone or fax us with your comments. Our normal office hours are 9am - 5.00pm Monday - Friday
These Terms and Conditions do not affect any of your statutory rights.
FreeBees - Free Gift with On-Line Purchases Offer
Each and every order placed on our webshop www.betterequipped.co.uk is eligible to receive a free gift, but in order to receive this free item you must add it to your basket prior to checkout. There's a choice of FreeBees including a Laser Pen (code 0969), Tape Measure (code 4595), Wire Gauge (code 4928), 10 Dropping Bottles (code 2077), Safety Spectacles and Calculator (code 92929), 3 Microfibre Cloths (1892), 2 Free China and Glass Markers (code 4559) and Blu Tack (code 4896). This offer is for one free gift from this selection and so if multiple FreeBees are chosen then we will only send one FreeBees Gift with each order placed. If you place multiple orders on-line then of course you are welcome to choose a new FreeBees gift each time you place an order. The cost of the FreeBees free gift will automatically be deducted from your total order value so you will not be charged for this free gift. Please note if you do not add the free gift to your basket it will not be shown on your order slip and so would not be picked and packed; therefore we will only send a free gift (customers will only qualify for the free gift) if this item has been added to your basket prior to checkout. Please also note FreeBees free gifts are available in addition to first orders placed from each new Science, Food Preparation & Nutrition and Design & Technology Catalogue which meet the relevant qualifying spends.
The purpose of this policy is to establish controls to ensure compliance with all applicable anti-bribery and corruption regulations, and to ensure that the Company’s business is conducted in a socially responsible manner.
2. Policy statement
Bribery is the offering, promising, giving, accepting or soliciting of an advantage as an inducement for action which is illegal or a breach of trust. A bribe is an inducement or reward offered, promised or provided in order to gain any commercial, contractual, regulatory or personal advantage. It is our policy to conduct all of our business in an honest and ethical manner. We take a zero tolerance approach to bribery and corruption. We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery. We will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate. However, we remain bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad.
Bribery and corruption are punishable for individuals by up to ten years' imprisonment and a fine. If we are found to have taken part in corruption, we could face an unlimited fine, be excluded from tendering for public contracts and face damage to our reputation. We therefore take our legal responsibilities very seriously.
3.1 Who is covered by the policy?
In this policy, third party means any individual or organisation you come into contact with during the course of your work for us, and includes actual and potential clients, customers, suppliers, distributors, business contacts, agents, advisers, and government and public bodies, including their advisors, representatives and officials, politicians and political parties. This policy applies to all individuals working at all levels and grades, including senior managers, officers, directors, employees (whether permanent, fixed-term or temporary), consultants, contractors, trainees, seconded staff, homeworkers, casual workers and agency staff, volunteers, interns, agents, sponsors, or any other person associated with us, or any of our subsidiaries or their employees, wherever located (collectively referred to as employees in this policy).
This policy covers:
• Gifts and hospitality;
• Training and communication;
• Who is responsible for the policy?
Employees must not engage in any form of bribery, either directly or through any third party (such as an agent or distributor). Specifically, employees must not bribe a foreign public official anywhere in the world.
3.3 Gifts and hospitality
Employees must not offer or give any gift or hospitality:
• which could be regarded as illegal or improper, or which violates the recipient’s policies; or
• to any public employee or government officials or representatives, or politicians or political parties;
4. Training and communication
Training on this policy forms part of the induction process for all new employees. All existing employees will receive regular, relevant training on how to implement and adhere to this policy.
Our zero-tolerance approach to bribery and corruption must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and as appropriate thereafter.
5. Who is responsible for the policy?
The board of directors has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it. Management at all levels are responsible for ensuring those reporting to them are made aware of and understand this policy and are given adequate and regular training on it. This policy does not form part of any employee's contract of employment and it may be amended at any time.