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Returns Policy
We offer a no quibble guaranty and as such if you are not 100% happy with any product bought from us, you can return it to us in its original condition within two weeks of purchase, for a full refund or exchange.
Please report any breakages, discrepancies, or issues within two weeks of receipt of your delivery giving us full details of any such shortages, damages or errors with the goods or your order. Any delivery issues not reported within the two-week timeframe will be considered at the discretion of Better Equipped. Refunds will be made within 5-7 working of receiving the returned goods. Goods must be returned in their original condition to qualify for a full refund.
Returning the goods is at your own expense and postage is non-refundable. This can be done using your own courier or we can arrange to collect your return for £13 ex VAT per box. If items or packaging have been used, lost or damaged, we reserve the right to apply a repair or depreciation fee which will be deducted from any refund.
Please note we cannot accept returns for ‘high hazard chemicals’ (those with a UN number) due to the specific nature of these products (e.g. the need for a licensed courier to ship them and traceability of storage/contamination/packaging & shipping and associated safety implications).
Returns Procedure
You are welcome to return items via your own method, or we can arrange a collection upon request. If we do organise for the collection, we will have to recover the courier charges for the collection service which will be charged at £13 ex VAT per box (this is the cost we are charged by Parcelforce) and this will be invoiced to your account. If you return via your own method, there will of course be no additional charge from us.
In either scenario, we will need to send you a return form with a returns reference before items are returned back to us. This is to enable us to keep track of the return and make sure we can quickly identify who the returned goods are from so we can issue a refund as quickly as possible when the goods are returned.
Refund Policy
Goods which have been ordered in error or goods that the customer no longer needs are to be returned at the customers expense. For 'bulk goods' or goods where the manufacturer charges a restocking fee we reserve the right to pass on the full value of the manufacturers restocking cost. For ‘Made to Order’ goods (e.g. hazard cabinets) we will advise of the manufacturers restocking fee when the desire to return is shared with Better Equipped so you can make an informed decision on whether to keep or return the made to order item. Please note the vast majority of items we supply are shipped from stock and so we will not need to pass on a restocking fee for these items returned in their original condition.
All refunds will be made on the original payment method and can take up to 5-7 working days to show in your account.
Cancellation
If you wish to cancel your order please contact us as soon as possible. We will do our best to stop the order before packing and despatch and if successful you will receive a full refund / or payment will not be collected. If the product has already been despatched, then you will have to return the goods in their original condition to obtain a full refund.
Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.
